Last Updated: August 18, 2024
For the tokens (referred as ‘item’) purchased on GetPromptGo, the following refund and cancellation policy applies.
Tokens once purchased cannot be cancelled and cannot be transferred to other users.
Given the digital nature of the services, GetPromptGo does not offer any refund unless one of the following promises given by the owner has been breached:
- User’s AI account will be credited with corresponding number of tokens (displayed on the store at the time of purchase). The total count of tokens remaining for the user can be known in the user’s AI account. It can be accessed here.
- User will be able to consume the tokens for using pre-built GPT assistants on getpromptgo.com only.
Any refund request that is eligible as per the above mentioned criteria will be assessed based on merits. However, refund is not allowed in the following situations:
a. You’ve changed your mind
b. You bought the item by mistake
c. You do not have sufficient expertise to consume the item
d. You ask for goodwill
If we issue the refund, the same will be credited using the same you’ve used to make the purchase. The refund will be credited within 15 business days.
For any questions, you can contact us: hello@getpromptgo.com